It’s 2022 and almost everything can be delivered by the touch of a button from your mobile device. Not only books, but also food and beverages from your favorite restaurants, fresh groceries, and prescription medication. You can add prescription drugs directly from your pharmacy to your list of items that can be conveniently delivered to your doorstep. Canada Drugs Direct is an online pharmacy that offers delivery via mail. We will help you find the best medication for you and then deliver it as swiftly and easily as possible.
It may seem daunting to implement pharmacy delivery services without a clear return on investment. Doctors won’t stop prescribing medications if they aren’t delivered. Delivery can bring about significant customer satisfaction improvements and increase pharmacy revenue.
These are the 4 benefits of pharmacy delivery
Increased customer retention
Pharmacy delivery can help improve medication adherence. This refers to the ability to take your medications exactly as prescribed by your doctor. An estimated 30% to 50% of prescriptions are not being taken as directed. Customers often forget to pick up prescriptions or are unable to reach the pharmacy on time. There is less chance of medications not being taken as intended if they arrive at their door. Patients who have chronic conditions like diabetes or high blood pressure will be less likely to receive refills if they are not taken correctly. This can lead to loss of business for your pharmacy. Adherence to medication improves customer retention rates and sales rates.
Delivery services can be an option for pharmacies to meet the needs of customers. You can ensure that homebound patients get their medication in the right dosage and on time. This will increase your customer base and help you guarantee repeat customers. Customers who are not homebound and have a busy schedule can save time filling prescriptions. They will also choose your pharmacy over another one that doesn’t deliver.
Improved Prescription Accuracy
Integration of delivery services into your pharmacy is easier and more accurate with technology and automation. The right pharmacy technology system can help improve the accuracy and quality of the service you provide by allowing you to track sales, track inventory, monitor controlled substances, and reduce human errors.
Mobile delivery’s built-in features allow you to securely track both finalized and pending deliveries using real-time information. Innovative technology permits signature capture in the field. This ensures that you are always HIPAA compliant. Customers can be confident that their medication will arrive at their homes with all their information secure.
Medical waste can be reduced
Combining better order accuracy with medication adherence results in fewer prescription drugs being unused. Although it may seem small, reducing medical waste can have serious financial, environmental, and health consequences. Correct dosages, delivered on time and accurately, reduce the amount of drugs that are disposed in landfills and water supplies.
Over-ordering can be reduced by having your medication delivered monthly and same-day. Online ordering can be combined with delivery service to allow for modifications in brand and dosage.
Pharmacy Resources at a Discount
You can reduce the number of customer service duties that technicians have to perform in-store by integrating pharmacy delivery into your business’ operations. You can fill orders quicker, more accurately and efficiently, which reduces labor costs and avoids costly mistakes.
Extended hours allow customers to order prescriptions via mobile ordering or after-hours delivery, reducing overhead costs. Your pharmacy can handle more business per day and generate more revenue by reaching out to patients at home who might have chosen a mail-order or other pharmacy. There are also money-saving benefits to the customer–nonadherence can cost billions of dollars nationwide in avoidable medical expenses.
Delivery can be a difficult process for independent and chain pharmacies. However, the benefits to your customers and business are well worth it. When launching delivery services, it is essential to have the right pharmacy POS system.